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Woman with dark hair talking to a man

Your voice, your impact

This summer we’re launching something new – and it’s all about you.. At Amplius we believe the best future is…

1 min read | July 7, 2025

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Our 2024/25 TSM scores

We’ve just published our latest Tenant Satisfaction Measures (TSM) scores.. TSMs help drive up standards and improve the quality of…

4 min read | July 4, 2025

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A diary marked with a note to say rent is due

Results of customer survey about rent payment frequency

We recently asked Voice members how frequently they pay their rent reasons why they pay this way and whether they…

2 min read | June 19, 2025

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Elderly woman struggling to use smartphone, looking confused.

Winter fuel payments – scam alert

Further to the recent announcement from the government about winter fuel payments we’ve been made aware of a scam text…

1 min read | June 16, 2025

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A representative from Lovell shows a drawing of some plans to a customer

Warm Homes: Social Housing Fund event in Rushden

We recently held an open day for customers in Rushden to find out more about the energy efficiency improvement work…

1 min read | June 2, 2025

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A young woman, sat in her home and smiling while using her mobile phone

What does customer engagement mean to our customers

We’re currently developing our new Customer Service Strategy and Customer Engagement Framework so our most recent Voice survey asked you…

2 min read | May 21, 2025

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An energy smart meter on the kitchen work surface with a kettle beside it

Now might be a good time to switch to a smart meter

(. If. you haven’t already done so. .).

1 min read | May 20, 2025

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A messy hallway overflowing with clutter, bags and more.

Colleagues support Bob to turn his life around after hoarding

A customer who was hoarding has “turned his life around” thanks to the help of Amplius colleagues

2 min read | May 13, 2025

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A hand holding a mobile phone showing the Amplius newsletter, Amplified, on screen.

Customer newsletter survey results are in!

Thank you to everyone who took part in our recent Voice survey about our customer newsletter

2 min read | April 29, 2025

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Dorothy and Gary in front of their home in Sneinton

Energy efficiency upgrades help to significantly cut Dorothy’s energy bills

“We’re using the heating a lot less now.”. That’s the impact of the energy efficiency upgrades made to Dorothy Cox’s…

2 min read | April 1, 2025

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