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Elderly woman struggling to use smartphone, looking confused.

Winter fuel payments – scam alert

Further to the recent announcement from the government about winter fuel payments we’ve been made aware of a scam text…

1 min read | June 16, 2025

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A representative from Lovell shows a drawing of some plans to a customer

Warm Homes: Social Housing Fund event in Rushden

We recently held an open day for customers in Rushden to find out more about the energy efficiency improvement work…

1 min read | June 2, 2025

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A young woman, sat in her home and smiling while using her mobile phone

What does customer engagement mean to our customers

We’re currently developing our new Customer Service Strategy and Customer Engagement Framework so our most recent Voice survey asked you…

2 min read | May 21, 2025

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An energy smart meter on the kitchen work surface with a kettle beside it

Now might be a good time to switch to a smart meter

(. If. you haven’t already done so. .).

1 min read | May 20, 2025

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A messy hallway overflowing with clutter, bags and more.

Colleagues support Bob to turn his life around after hoarding

A customer who was hoarding has “turned his life around” thanks to the help of Amplius colleagues

2 min read | May 13, 2025

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A hand holding a mobile phone showing the Amplius newsletter, Amplified, on screen.

Customer newsletter survey results are in!

Thank you to everyone who took part in our recent Voice survey about our customer newsletter

2 min read | April 29, 2025

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Dorothy and Gary in front of their home in Sneinton

Energy efficiency upgrades help to significantly cut Dorothy’s energy bills

“We’re using the heating a lot less now.”. That’s the impact of the energy efficiency upgrades made to Dorothy Cox’s…

2 min read | April 1, 2025

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A mobile phone screen showing social media icons

Our social media survey results are in!

Thank you to everyone who took part in our recent Voice survey about our social media channels

2 min read | March 26, 2025

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Ann smiling, sitting in an armchair next to a storage heater

Ann’s joy at energy efficiency improvement works

“We’re happy and really surprised – we didn’t expect it to make such a big difference

2 min read | March 18, 2025

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Woman's hand holding a bank card and using smartphone to make a payment

Changes to phone payments

If you’re calling to speak to us to pay your rent you will notice a change from today

1 min read | March 18, 2025

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