Performance figures are year-to-date to August 2026.
Health, safety and property compliance
96.14%
Lift safety checks
100%
Fire risk assessments
99.95%
Gas safety checks
100%
Legionella risk assessments
100%
Asbestos management surveys
99.14%
Electrical safety checks
Homes and neighbourhoods
743
Empty homes
81.51
Average re-let days
320
New homes completed *
2.55%
Current arrears – rent payments that are due but remain outstanding on a customer’s account.
0.93%
Former arrears – unpaid rent or other housing-related charges owed by a tenant after they have moved out of their home.
*Performance as at August 2026.
Repairs
94.08%
Emergency repairs in target
82.16%
Non-emergency repairs in target
Complaints
99.72%
Stage 1 complaints in target
100%
Stage 2 complaints in target
36
Number of evictions*
*Performance as at August 2026.
Antisocial behaviour (ASB)
5
ASB cases per 1,000 homes