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Someone completing a customer satisfaction survey on their phone

Don’t miss out – tell us how we’re doing  

We’ve started our 2025 Tenant Satisfaction Measures (TSM). TSMs give you the opportunity to tell us how we’re doing

1 min read | March 10, 2025

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Voice Newletter – man looking upset at finances

More going out than coming in for a third of customers

For more than a third of our customers their household spend is more than their income

2 min read | February 28, 2025

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A man completing a satisfaction survey on a laptop

Making improvements to our services

On Monday 10 March we’ll be starting our 2025 Tenant Satisfaction Measures (TSM) survey.. If you don’t already know TSMs…

2 min read | February 26, 2025

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Artist's impression of how Katherine's House and Gardens in Ampthill will look

39 lifetime homes for Ampthill

We’re pleased to have entered into a contract with Lindum Group for the first stage of our development scheme in…

1 min read | February 25, 2025

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Man viewing newsletter signup page on tablet computer

Survey to gather customer feedback on our newsletters

We want to hear from our customers as we shape the way we communicate.. We’ve launched a survey and want…

1 min read | February 24, 2025

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Customers looking at rent letters with a notepad and calculator

Rent and other charges review 2025

We’ve recently finished our review of rent and other charges.. Every customer will get a letter explaining what their new…

1 min read | February 20, 2025

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Letters on a doormat

Customers urged to be cautious when receiving unsolicited letters

We’re aware that some of our customers have received letters from a company called Property Krowd

1 min read | January 28, 2025

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Woman's hand holding a mobile phone showing the Voice logo

Voice round up – January 2025

We’ve had another great month of engagement on Voice our customer feedback platform. Thank you to everyone who has taken…

2 min read | January 23, 2025

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Sureserve operative showing his ID badge to a customer

Aaron Services is now Sureserve Compliance Central

Our heating servicing repairs and installations contractor has undergone a rebrand and has a new name

1 min read | January 2, 2025

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Man holding a mobile phone and rating a service with five stars

What is a transactional survey and how do we use it to gather your feedback?

We’ve changed how we collect your feedback. Your feedback helps us grow. To collect your views we use ‘transactional surveys’…

2 min read | December 23, 2024

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