We remain committed to ensuring the customer voice is at the heart of our organisation and that their feedback plays a key part in shaping our services.
We believe that customers aren’t just stakeholders – they’re co-creators.
That’s why, last year, we launched new ways for our customers to get involved, share their voice and make an impact.
How customers can get involved
When designing our customer influence framework, we knew that we wanted to give customers more ways for them to get involved in shaping services and the place they call home.
Whether someone has a quick idea to share or wants to help make the big decisions – we have a level of involvement to suit everyone.
Here are some of the ways customers can get involved:
- Customer Influence Panel
- Regional Customer Voice Forum
- Complaints Working Group
- Voice – our customer feedback platform
If you’re a customer and you want to get involved or find out more, please click on the relevant link below.